The NHS app and website is currently experiencing issues with users unable to access their COVID Pass, NHS Digital has said.
Panicked NHS app users have reacted to the COVID pass outage on Twitter – with some fearing they could miss flights.
An NHS COVID Pass shows proof of a coronavirus vaccination as well as test results.
There are currently issues with accessing the Covid Pass on the NHS App and website. We are investigating the issue and will update as soon as we can.
— NHS Digital (@NHSDigital) October 13, 2021
“There are currently issues with accessing the Covid Pass on the NHS App and website. We are investigating the issue and will update as soon as we can,” NHS Digital said in a tweet.
People travelling abroad or attending events and venues in England may be asked for proof of their COVID-19 status.
Social media users replied saying they were due to travel today and asked for advice.
“Is there any estimation of how long the fix will take? Due to travel in 4 hours time, but won’t be if the app isn’t working again,” one person tweeted.
Another Twitter user said he had missed his flight due to the problem.
While someone else replied: “Not good. Flying in the morning. Need pass. Stressful.”
Giving advice, one Twitter user told people to download a PDF record of the pass from the app and save it to a device a few days before needed, while iPhone and iPad users can also save their COVID pass to their e-wallet.
Hope it sorts soon🤞🏼IT gremlins happen. This won’t help anyone travelling now, but for future…
Top tip: download PDF record from the app & save to your device a few days before needed, and/or iPhone/iPad users can also save COVID pass to their e-wallet. #NHS #covidpass #Travel pic.twitter.com/u7raaqmrAv
— Digital Paramedic 🚑👨🏻💻🇬🇧🏳️🌈 (@digitalparamed) October 13, 2021
Earlier this month, Scotland’s newly launched vaccine passport app was also hit by technical problems, meaning people are unable to register their details on it.
People attending large events and nightclubs in Scotland now need to show proof using the app that they have had two doses of vaccine before they are allowed in, but just hours after the app’s launch, social media users said they were unable to register on it.
Last month, Boris Johnson said the government wants to avoid the introduction of COVID vaccine passports in England “if we possibly can”, but added they would be an option to be kept “in reserve”.