Lengthy ready occasions for Healthline regardless of 300 workers taking calls

woman on mobile phone

2021-08-21 05:20:11

Healthline has introduced on greater than 300 further workers over the previous couple of days, in response to the large enhance in calls.

woman on mobile phone

Some folks have needed to wait 50 minutes to talk to somebody.
Photograph: freestocks / Unsplash

However individuals are nonetheless reporting prolonged wait occasions as they attempt to get recommendation about covid-19.

Whakarongorau Aotearoa runs the Covid-19 healthline companies.

Chief government Andrew Slater stated Thursday was Healthline’s busiest day on report, with virtually 33,000 calls throughout the assorted companies.

The Covid-19 vaccination helpline is answering about 1700 calls an hour.

As at 4pm Friday, there have been over 900 workers taking calls.

“We proceed to activate our surge plans and enhance our assets throughout the Covid-19 Healthline companies. For instance, within the final three days now we have purchased on greater than 300 folks to reply to the Covid-19 Healthline,” Slater stated.

Nevertheless, at one level yesterday, a caller was instructed there was a 50-minute wait to talk to somebody.

To unlock Healthline, individuals are being urged to test the Ministry of Well being web site for areas of curiosity.

They will additionally test the Healthpoint for particulars about the place to get examined.

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