BOSTON (CBS) – When Ashley Camden had her first child on the finish of December, she thought the timing was excellent. Rose was born only a few days earlier than Massachusetts’ new Paid Household and Medical Depart (PFML) program began on January 1. Each she and her husband certified and deliberate to take break day.
“We each get three months with the child, our first child. We had been super-pumped,” she advised WBZ-TV.
However whereas juggling the stresses of caring for a new child and making an attempt get pleasure from their time collectively, the couple grew more and more pissed off with the company dealing with the depart funds.
“In the midst of making use of, the individual’s pc died, so I needed to name again and apply once more and it created a replica software, which they then flagged (as) fraudulent,” Ashley mentioned laying out a number of different roadblocks together with having to ship in paperwork a number of occasions. “It was only a mess.”
The weeks ticked by and nonetheless no funds. The payments piled up whereas the financial savings whittled away.
“Fortunately we each have household that was capable of assist us out,” she mentioned.
Caitlin Haskins was in an identical state of affairs, spending a lot of her maternity depart making an attempt to trace down her advantages.
“I’ve acquired payments to pay. It’s infuriating,” she advised WBZ.
The PFML program is essentially funded by contributions made by both the employer or the worker themselves. Haskins contributed about $5,200 into this system.
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“It’s like my cash tied up there,” she mentioned.
Once we contacted the state’s Division of Labor and Workforce Improvement a spokesperson advised WBZ:
• As the advantages program for Paid Household and Medical Depart launched January 1, DFML is frequently enhancing the method and expediting the cost timeline.
• DFML is including extra staff to its name middle and dealing to enhance the customer support expertise on a variety of fronts.
• Advantages usually are not capable of be despatched till after a depart interval has begun to confirm that the depart commenced as deliberate, the declare is eligible, and the seven-day wait interval has been happy.
Each Camden and Haskins ultimately acquired their cash. Camden’s got here per week after her 12 weeks of lined depart was over.
“That is the very last thing that you simply wish to fear about proper now if you find yourself making an attempt to get pleasure from the brand new issues, the grins and the milestones which can be coming on this new time,” she mentioned.
On July 1, 1000’s extra Massachusetts residents will probably be eligible for this program to look after sick family members.
For extra data, go to the state’s web site.