TSA agent helps household get to Maine after they have been booked to the mistaken Portland

TSA agent helps family get to Maine after they were booked to the wrong Portland


A Transportation Safety Administration officer is incomes reward after serving to a household that arrived within the mistaken Portland.The household was making an attempt to get to Portland, Maine, however a journey agent by accident booked them a flight to the Portland Worldwide Airport (PDX) in Oregon, as an alternative of Maine’s Portland Worldwide Jetport (PWM).TSA officer Martin Rios was known as to a checkpoint on the airport in Oregon to interpret for Spanish-speaking passengers. He discovered the household had arrived the night time earlier than and spent the night time within the terminal, confused. Rios walked them to the ticket counter and helped them get tickets throughout the nation.”I suppose I understood their scenario, being in a international county and with the language not with the ability to talk with anybody else and being hundreds of miles away from the place you are presupposed to be,” Rios informed WMTW. “Martin is at all times fast to assist out his staff members,” stated Supervisory TSA Officer Kaitlyn Arnold. “He has a really constructive angle and is at all times smiling. I do know I can at all times depend on Martin to be devoted to the mission.”Rios additionally discovered the household was low on funds, so he donated cash to assist pay for his or her tickets to Maine.“ is a go-getter and the truth that he selected to assist these passengers of their time of want was no shock to each his staff and our management,” stated Senior TSA Supervisor Jeremy Alanis. “Martin is, and has been since day one, a shining instance of what it means to be a staff participant. the type of officer and particular person any airport within the nation can be proud to have as a member of their staff.” “It won’t have appeared like lots to me nevertheless it was a distinction for them,” Rios stated. PDX awarded Rios the airport’s Make the Connection Quarterly Award in recognition of his customer support.

A Transportation Safety Administration officer is incomes reward after serving to a household that arrived within the mistaken Portland.

The household was making an attempt to get to Portland, Maine, however a journey agent by accident booked them a flight to the Portland Worldwide Airport (PDX) in Oregon, as an alternative of Maine’s Portland Worldwide Jetport (PWM).

TSA officer Martin Rios was known as to a checkpoint on the airport in Oregon to interpret for Spanish-speaking passengers. He discovered the household had arrived the night time earlier than and spent the night time within the terminal, confused. Rios walked them to the ticket counter and helped them get tickets throughout the nation.

“I suppose I understood their scenario, being in a international county and with the language not with the ability to talk with anybody else and being hundreds of miles away from the place you are presupposed to be,” Rios informed WMTW.

“Martin is at all times fast to assist out his staff members,” stated Supervisory TSA Officer Kaitlyn Arnold. “He has a really constructive angle and is at all times smiling. I do know I can at all times depend on Martin to be devoted to the mission.”

Rios additionally discovered the household was low on funds, so he donated cash to assist pay for his or her tickets to Maine.

“[Rios] is a go-getter and the truth that he selected to assist these passengers of their time of want was no shock to each his staff and our management,” stated Senior TSA Supervisor Jeremy Alanis. “Martin is, and has been since day one, a shining instance of what it means to be a staff participant. [He’s] the type of officer and particular person any airport within the nation can be proud to have as a member of their staff.”

“It won’t have appeared like lots to me nevertheless it was a distinction for them,” Rios stated.

PDX awarded Rios the airport’s Make the Connection Quarterly Award in recognition of his customer support.



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