CHICAGO (CBS) — Some Auburn Gresham neighborhood residents have been with out mail for greater than a month – and even in temperatures properly beneath freezing, there’s a line of individuals exterior the Publish Workplace there ready and in search of their mail.
One lady from Auburn Gresham reached out to us at her wit’s finish. The girl, Barbara Brown, instructed CBS 2’s Tara Molina she has been to the Publish Workplace eight occasions making an attempt to get mail.
As a substitute, she bought no solutions, and no mail both. Molina was asking the U.S. Postal Service why on Tuesday.
“That is ridiculous,” Brown mentioned. “No person is telling you nothing!”
Brown mentioned she has had it. She needs an trustworthy response from the Postal Service.
“Don’t simply say your mail carriers is out when you already know they’re not out,” Brown mentioned.
Brown emailed CBS 2 begging for assist.
“We haven’t gotten something in any respect,” she mentioned.
A house caregiver, Brown depends on her mail to pay her payments. However she mentioned she has not seen a bit of it in her Auburn Gresham neighborhood for greater than a month.
“Your funds and stuff is being tied up within the mail,” she mentioned. “Persons are ready on mail to pay their lease, feed their household and their kids – and no person is getting mail over right here.”
Brown mentioned that’s the reason you’ll discover a line exterior the Auburn Park Publish Workplace at 8345 S. Ashland Ave. all day lengthy.
“It’s minus one exterior,” she mentioned. “You stand in lengthy strains only for them to let you know that the mail hasn’t been processed.”
USPS spokesman Tim Norman didn’t handle all of our questions, however did say they’ve a workers scarcity on the Auburn Park location proper now – with climate solely making that tougher:
“We apologize for the disruption in service on the Publish Workplace Station positioned at 8345 S. Ashland. Now we have skilled workers shortages at this location and are at the moment utilizing out there assets to match the workload created by the impacts of the continuing Coronavirus (COVID-19) pandemic. This consists of bringing in further assets at this location. Now we have additionally been challenged by the current accumulation of snow in our area and ask prospects to maintain the approaches to their mailboxes away from ice and snow. We admire the persistence of our prospects and the efforts of staff as circumstances change on a day-to-day foundation.
“Mail supply is ongoing from the Auburn Park location. We encourage prospects which have a priority with their mail supply, questions on particular items of mail, and or different service points to contact their native Postal station or our Shopper Affairs workplace at 312-983-8403. The Postal Service will diligently proceed to analyze buyer’s considerations and proper deficiencies to enhance service to our communities.”
That’s not a adequate reply for Brown.
“Get some volunteers in there! Train some individuals type the mail,” she mentioned. “However do one thing.”
Brown instructed us she’d quite go choose up her personal mail than proceed to attend for service. CBS 2 reported earlier Tuesday that some residents of a constructing in Edison Park have been suggested they must just do that.
The USPS spokesman denied that was ever an possibility, although CBS 2 Political Investigator Dana Kozlov was told otherwise.